隐私政策

Duo Collective Ltd

At Duo Collective Ltd (“we”, “us”, “our”), we are committed to protecting and respecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our business, website, and services.

By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect and process the following types of personal data :

1.1 Information you provide directly

Contact details (e.g. name, email address, phone number)
Booking or enquiry information
Billing and payment details (processed securely via third-party providers)
Communications with us (emails, calls, messages)

1.2 Information collected through use of our services

Details relating to bookings, reservations, or services requested
Preferences and requirements relevant to your enquiry
Records of correspondence and interactions

1.3 Information from third parties

Information provided by partners, contractors, or service providers involved in delivering our services
Identity verification or compliance-related data where required

1.4 Website usage data

IP address, browser type, and device information
Pages visited and actions taken on our website
Cookie and tracking data (see Section 7)

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our services
To respond to enquiries and process bookings
To fulfil contractual obligations
To communicate important information about your booking or services
To share relevant details with trusted third parties where necessary to deliver services
To comply with legal and regulatory obligations
To improve our website, services, and customer experience
To send marketing communications (only where you have consented)

We will only use your data where we have a lawful basis to do so.

3. Sharing Your Information

We may share your data with:

Service providers and contractors assisting in delivering our services
Payment processors for secure transaction handling
Professional advisers (e.g. legal, accounting)
Regulatory authorities or law enforcement where required

We ensure that all third parties handle your data securely and in accordance with applicable laws. However, we are not responsible for how third parties manage data once shared with them.

4. Data Retention

We retain personal data only for as long as necessary :

For the duration of our business relationship
To comply with legal, tax, and regulatory requirements (typically up to 6 years)
For legitimate business purposes

When data is no longer required, it will be securely deleted or anonymised.

5. Data Security

We take appropriate technical and organisational measures to protect your data, including :

Secure systems and encrypted data transmission where applicable
Restricted access to personal information
Regular review of security practices

However, no system is completely secure, and we cannot guarantee absolute protection of data transmitted online.

6. Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal obligations)
Restrict or object to processing
Request transfer of your data to another provider
Withdraw consent where processing is based on consent
Lodge a complaint with a supervisory authority (e.g. the UK Information Commissioner’s Office)

To exercise your rights, please contact us using the details below.

7. Cookies

Our website may use cookies to enhance your experience. These may include :

Essential cookies – required for website functionality
Performance cookies – to analyse website usage
Functionality cookies – to remember preferences
Marketing cookies – to deliver relevant advertising

You can manage or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you.

10. Contact Us

If you have any questions or requests regarding this Privacy Policy or your data, please contact: